Frequently Asked Questions

Everything you need to know about JSAUX products and services.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure checkout process.

How long does shipping take for international orders?

Standard international shipping typically takes 7-15 business days depending on your location. You will receive a tracking number via email as soon as your order ships.

What is your return policy for electronic accessories?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging within 30 days of delivery.

Do JSAUX products come with a warranty?

Yes, all JSAUX products come with a 12-month limited warranty. You can also register your product on our website to extend your warranty coverage.

Are your Steam Deck docks compatible with the OLED model?

Yes, our docking stations and accessories are fully compatible with both the original Steam Deck and the Steam Deck OLED model.

How can I track my order status?

Once your order is dispatched, you will receive a shipping confirmation email with a direct link to track your package in real-time.