Returns & Exchanges

At JSAUX, we stand behind the quality of our gaming accessories and electronic components with a 30-day money-back guarantee for any reason. If you are not completely satisfied with your purchase, we offer a streamlined process to ensure your satisfaction through returns or replacements.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at official@jsaux.com within 30 days of delivery, providing your order number and the reason for the return.

• 2.
  Wait for Authorization

  Our team will review your request and provide a Return Merchandise Authorization (RMA) along with the specific return shipping address.

• 3.
  Pack and Ship

  Securely pack the item in its original packaging including all cables and manuals, then ship the package using a trackable shipping service.

• 4.
  Refund Processing

  Once our warehouse inspects the returned item, we will process your refund to your original payment method within 3 to 5 business days.